ONLINE STORE POLICY
Order Acceptance Policy
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Simply Toys reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Order Cancellation Policy
You cannot cancel an order (or part of an order) after your card payment has been authorized and approved. i.e. You cannot cancel the order after checkout upon reading and agreeing to all our Terms and Conditions.
All products, once sold are non-returnable. However, exceptions will be made for damaged/inferior quality products provided they are reported to our staff within 3 days upon receiving of goods. All returned products must be returned to us in their original condition/packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.
Our staff must be informed and arrangement must be made by them for the returns.
Once a product(s) has been sold, it cannot be exchanged except for the following:
1. Product(s) received are different from what is stated on the invoice; i.e. wrong goods are delivered.
2. Product(s) is found to be damaged.
If the product(s) received is wrong or damaged, there will be a one-to- one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Our staff will arrange to deliver the missing/damaged item(s).
Exchange of product(s) will be arranged at Simply Toys outlet. Our staff must be informed and arrangement must be made by them for the exchange.
Simply Toys reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising. Product prices at Simply Toys website may differ from the prices at Simply Toys store. Coupons and promo codes are only applicable for regular priced items (i.e. not applicable for sale/ discounted items).
Simply Toys cannot guarantee that every product offered for sale online would be shipped right away as inventory can change significantly from day to day. In a rare case, a product may be in stock when you place your order and sold out by the time your order is processed. However, for any product which you place an online order and is found to be sold out at the time of processing, we will inform you by Email / Phone and remove the product from your order.
Please note that there may be some items that Simply Toys is restricted from shipping to addresses outside of Singapore. If your order contains a shipping restricted item, we will amend the order and refund the amount paid for the cancelled item
Simply Toys cannot guarantee that customs charges will not be applicable to your package when it reaches your country. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.