ONLINE STORE POLICY

 

Order Acceptance Policy

The receipt of an email order confirmation does not constitute the acceptance of an order or a

confirmation of an offer to sell. Simply Toys reserves the right, without prior notification, to limit the

order quantity on any item and/or refuse service to any customer. Verification of information may be

required prior to the acceptance of any order.

 

Order Cancellation Policy

You cannot cancel an order (or part of an order) after your card payment has been authorized and

approved. i.e. You cannot cancel the order after checkout upon reading and agreeing to all our Terms

and Conditions.

 

Return Policy

All products, once sold are non-returnable. However, exceptions will be made for damaged/inferior

quality products provided they are reported to our staff within 3 days upon receiving of goods. All

returned products must be returned to us in their original condition/packaging and must be

accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.

Our staff must be informed and arrangement must be made by them for the returns.

 

Exchange Policy

Once a product(s) has been sold, it cannot be exchanged except for the following:

1. Product(s) received are different from what is stated on the invoice; i.e. wrong goods aredelivered.

2. Product(s) is found to be damaged.

If the product(s) received is wrong or damaged, there will be a one-to- one exchange for the same

product. To exchange a product, please contact us within 3 days upon receiving the goods. Our staff

will arrange to deliver the missing/damaged item(s).

Exchange of product(s) will be arranged at Simply Toys outlet. Our staff must be informed and

arrangement must be made by them for the exchange.

 

Pricing Policy

Simply Toys reserves the right to make adjustment to any published price of any product due to input

error, product discontinuation, and stock clearance, under the instruction of manufacturers and

distributors, and errors in advertising. Product prices at Simply Toys website may differ from the

prices at Simply Toys store. Coupons and promo codes are only applicable for regular priced items (i.e. not

applicable for sale/ discounted items).

 

Stock Availability

Simply Toys cannot guarantee that every product offered for sale online would be shipped right away

as inventory can change significantly from day to day. In a rare case, a product may be in stock when

you place your order and sold out by the time your order is processed. However, for any product

which you place an online order and is found to be sold out at the time of processing, we will inform

you by Email / Phone and remove the product from your order.

 

Our Online Store Policy forms part of our Terms and Conditions. Please also review our Terms and

Conditions as well as Privacy Policy which govern your visit to the Site, so that you may understand

our policies and practices.

 

Shipping restrictions

We currently only ship our items within Singapore. We do not offer international shipping to any other

country at this time.